Overview
If an application (or set of applciations) in the pending view has been incorrectly rationalised, use these steps to undo the process.
Warning: This process should only ever be used with the assistance of a MigrationStudio consultant as there is a risk that problems may arise of it is not followed correctly.
Prerequisites
- Ensure you have the original source of applications and application usage to re-import. This is typically available in an inventory system such as SCCM or SNOW, but in some cases it may have been imported from Excel
- Ensure the MigrationStudio account has the following rights in Admin -> Manage Users:
- Can Delete Applications
- Can Map User-App Links
Process
Identify the Rationalised Application(s)
- Browse to the AppTracker module
- In the Applications View select the application which was incorrectly rationalised
- Change to the App Details tab
- Click the Chain button
- If no data is displayed, move to the next section; otherwise make a note of the Revision Ids under the Child Application section of the applications which were incorrectly rationalised
Remove the User-App links from the Rationalised Application
- Change to the Requested By tab
- Place a tick in Original Request View
- Group by the Requested Application column
- Expand the first of the applications which was incorrectly rationalised
- Select the rows under this application
- Right-click the rows -> Delete Mapping -> OK
- Repeat for all the other applications which were incorrectly rationalised
Remove the Accepted Application (Optional)
If the Accepted application is no longer required, this can be deleted:
- Change to the Application List tab
- Right-click the application -> Delete -> OK
Remove the Rationalised Application(s)
This process only needs to be followed if data was displayed in the Chain report above. If not, skip to the next section: Reimport the Applications
- Change to the Pending Applications view by clicking AppTracker -> Grid Extensions -> App Submissions -> Switch to Pending View
- View the Rationalised Applications by clicking:
- Grid Extensions -> App Submissions -> Rationalised Submissions
- Grid Extensions -> App Submissions -> Zero Usage Apps
- Filter the Submissions column to only show applications marked as Rationalised
- Search for the first the application which was noted in the Chain report
- Select this application
- Right-click the application -> Delete -> Delete Application(s) -> OK
- Repeat this process for all the applications identified in step 5 (above)
Reimport the Applications
- Rerun the Application(s) and App-Usage import process. In most cases this will be a case of running the inventory connector.
Review the Newly Imported Applications
- In AppTracker ensure you are viewing the Pending Applications
- If the Rationalised Submissions and Zero Usage Apps are visible, turn off these options
- Sort the Applications by the Revision Id
- The applications with the highest Revision Ids will have been created most recently. The deleted applications should appear within these applications
Rationalise the Applications
- The applications can now be rationalised as required